Frozen
Last Updated: 10 July 2026
At Pack āNā Fresh, customer satisfaction is our top priority. We are committed to delivering fresh, high-quality products. If you are not completely satisfied with your purchase, please review our Refund, Return & Cancellation Policy below.
Return Policy
Due to the perishable nature of our products, all items should be inspected at the time of delivery.
If you are not satisfied with the quality, freshness, or condition of the products, you may refuse or return them immediately at the time of delivery.
To be eligible for a return:
- The product must be unused and in the same condition as received.
- The return request must be made at the time of delivery before the delivery personnel leave the premises.
Unfortunately, once the delivery has been completed and the delivery personnel have left, we are unable to accept returns, exchanges, or refund requests for perishable products.
Refund Policy
Once your return is approved at the time of delivery, your refund will be processed.
- Refunds will be made only through the original method of payment used for the purchase.
- Processing times may vary depending on your payment provider or bank.
Exchange Policy
We replace products only if they are damaged, defective, or delivered in unsatisfactory condition.
If you require an exchange, please notify us immediately at the time of delivery by contacting us using the details below.
Once your request is verified, a replacement product will be delivered during the next scheduled delivery to your area, subject to product availability.
Contact Details
Email: packnfreshuae@gmail.com
Phone: +971 50 473 8972
Order Cancellation
Customers may cancel their orders any time before the order has been processed or dispatched for delivery.
If your cancellation request is accepted before dispatch:
- Any payment already made will be refunded through the original method of payment.
- Refund processing times may vary depending on your payment provider.
Once an order has been dispatched or is out for delivery, it cannot be cancelled.
Cancellation by Pack āNā Fresh
Pack āNā Fresh reserves the right to refuse, limit, or cancel any order at our sole discretion.
This may include, but is not limited to:
- Suspected fraudulent transactions
- Incorrect pricing or product information
- Product availability issues
- Orders violating our Terms & Conditions
- Multiple orders placed using the same customer account, payment method, billing address, or delivery address where fraud is suspected
If your order is cancelled by us after payment has been received, the full amount paid will be refunded through the original payment method.
Pack āNā Fresh also reserves the right to restrict or deny future orders from customers involved in fraudulent or abusive activities.
Contact Us
For any questions regarding refunds, returns, exchanges, or cancellations, please contact us:
Pack āNā Fresh
Website: www.packnfreshuae.com
Email: packnfreshuae@gmail.com
Phone: +971 50 473 8972
Location: Ajman, United Arab Emirates